The Case Management staff in the Essential Needs Hub can help connect you to resources around campus, assist in navigating challenging situations, and notify your faculty of impending absences due to an emergency.
Can the Case Management staff get me an appointment?
While the Case Management staff can help identify resources around campus that might be helpful, we are unable to book appointments for you or expedite the process with departments such as Advising, Tuttleman Counseling Services, or Disability Resources and Services. However, if you are having challenges connecting with resources, the Case Management staff can assist you.
What does a meeting with the Case Management staff look like?
Meetings can be conducted in person or virtually. During your meeting with a Case Management staff member, we will discuss your current concerns and provide you with support resources that are available. We are not a mental health provider, however we can connect you with Tuttleman Counseling Services. You should think of this meeting as a starting point for connections with other resources on campus.
Can I refer a friend?
Of course! If you are concerned about a friend, please refer them to us. Please note that we won’t be able to share specifics of our follow-up, but will confirm receipt of your referral.
Can I keep my referral anonymous?
While we don’t automatically share referral source information, we can’t promise 100% anonymity. Through conversation with a student, often the source of the referral becomes apparent or may be questioned. If this is the case, the student will know the source of the referral. While this may be a concern, full disclosure aids in the health, safety, and transparency for the student involved. If you have additional concerns regarding confidentiality, please contact us.
What else can the Case Management staff do to assist me?
Emergency Absence Notification
If you are absent due to an emergency such as a crisis situation or unexpected hospitalization, and unable to contact individual instructors directly, the Case Management staff can send an Emergency Absence Notification. To utilize this service, please fill out the form here and select CARE Team Referral. Once we collect your information, we will email your faculty, cc'ing you, and request flexibility on your behalf for absences, assignments, and exams. Please note that this is just a notification and a request for flexibility; the decision is ultimately up to your faculty. When you are ready, you should connect directly with faculty to discuss missed work.
The Christopher and Julie Barnett Essential Needs Hub
Case Management staff can connect students with various resources and programs available at the Essential Needs Hub.
Should I speak with the Case Management staff about my challenges with paying tuition?
No, please contact Student Financial Services for questions regarding tuition and aid. Their contact information can be found here.
Should I speak with the Case Management staff about registration issues and/or academic concerns related to my specific school/college?
No. Please connect directly with your academic advising unit and/or the Dean’s Office located within your school/college. If you need assistance determining where your academic advising office is located or who your college dean is, reach out to us at [click-for-email]. If you aren’t sure if your concern is considered “academic,” please let us know and we will help you navigate next steps!
What other resources can I use?
Health and Wellbeing Support:
Disability Accommodations:
Academic Support:
Essential Needs Support:
Financial Support:
Please also note that we have a section in the TUMobile app called “Owls CARE” that you can visit to learn more about resources available to you.